Return window
Unused items in original packaging may be returned within 30 days of delivery. Large outdoor structures and freight items may have different eligibility.
How to start a return
Start a return through the Contact page. Include your order number, product name, and reason.
Refunds
Approved refunds go to the original payment method after the return is received and inspected. Outbound shipping is typically not refunded unless the return is due to our error or a defective item.
Damaged or defective items
Report damage within 48 hours of delivery with clear photos. We will arrange a replacement or refund as appropriate.